Senior Customer Service

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In this role, you will work closely with the CEO and won’t always receive detailed instructions. Tell us about a time you had to make an important decision without guidance. How did you approach it?
Walk us through how you would manage the following at the same time: 20 inbox messages, 3 escalated complaints, a warranty claim, and a reporting request from management.
Imagine a customer messages you upset about a delayed order and publicly comments on Instagram saying we are ‘unreliable.’ How would you respond both publicly and privately?
Tell us about a time you handled a complex or escalated customer complaint. What was the situation, what decision did you make, and what was the outcome?

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