Customer Service Representative (Real Estate)

We’re excited to get to know you better through the One-Way Video Interview. This step allows you to shine beyond your resume and share more about yourself with our client. This also helps us move through the recruitment process more quickly, so you’ll receive updates sooner. Below, we’ve outlined helpful information, tips, and reminders to set you up for success:

🔒 Important Reminder:
For privacy and compliance, please do not mention or state your complete name at any point during your video responses. You may refer to yourself using your first name only or in general terms (e.g., “in my previous role,” “as a scheduler,” etc.).

What to Expect:

You’ll be given a set of questions to answer via video. There’s no live interaction—you’ll record your responses on the Hirevire platform. These videos will only be reviewed by our client and our authorized hiring team and are strictly for recruitment purposes.

Helpful Tips for Your Video Interview:

Prepare Your Environment:
1. Choose a quiet, well-lit space where you won’t be interrupted.
2. Make sure your background is tidy and professional. A simple, light-colored background is recommended.
Practice Beforehand:
1. Familiarize yourself with the platform by recording a test video.
2. Practice answering common interview questions to build confidence.
Dress Professionally:

Please dress as you would for an in-person interview to make a positive impression. Business attire or smart casual tops are strongly encouraged.

Stay Authentic:
1. Be yourself! Let your enthusiasm and personality come through naturally.
Manage Your Time:
1. Review the allotted time for each question and keep your responses concise but thorough.

Consider using the STAR method (Situation, Task, Action, Result) to structure your answers effectively. This will help provide clear and impactful examples from your experience. Kindly see below sample.

Customer Service Examples:

🔹 Question: Tell me about a time you went above and beyond for a customer.

✅ Good Answer (STAR Method):
Situation: A customer’s order was delayed, and they were upset as it was a birthday gift.
Task: Ensure the customer received their order as soon as possible while maintaining satisfaction.
Action: I personally coordinated with the courier for express delivery and sent a discount code as an apology.
Result: The customer received the gift in time and left a 5-star review, praising the service.

❌ Common Mistakes: Telling a long story without focusing on what you did. Not mentioning the impact or result of your actions.

Keep answers clear, concise, and structured (1-2 minutes max).
Always use the STAR method to provide relevant and impactful responses.
Highlight specific actions and measurable outcomes to demonstrate effectiveness.
Reflect on specific situations throughout your career that showcase your skills and expertise.
Jot down key points or bullet notes to stay organized and ensure your responses are structured.
Once prepared, re-record your video with these improvements and resubmit.

Need assistance? We’re here to support you every step of the way. If you have any concerns about the platform or need technical assistance, feel free to reach out to me. Additionally, here are some links to some additional tips before recording a one-way interview:

We would greatly appreciate it if you could complete this within 24 hours, as we’re eager to present you to our clients as soon as possible. Kindly confirm receipt one received and best of luck with your one-way interview, and let’s make a lasting, positive impression for the client! 😊

Complete your application

First name *

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Last name *

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Your email *

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Your mobile no. *

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Answer these questions to complete the application:

Tell us about yourself.
Tell me about a time when you had to deal with a difficult or upset customer. What steps did you take to de-escalate the situation, and what was the outcome?
Describe a situation where you had to quickly learn and adapt to a new software or process in your previous role. How did you ensure accuracy while learning something new?
Can you share an example of when you had to coordinate with multiple departments or teams to resolve a customer issue? How did you manage communication and follow-up?

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